Locally owned and operated since 1993
Saturday November 21 2009
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Saturday November 21 2009 | |
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Web Hosting FAQReturn to the help index
I don't need a web page, I just want to park/redirect my domainNot a problem. Our host manager tool allows you to choose from several options besides full blown web hosting. You can choose to "park" a domain, which means visitors will get a simple "under construction" page. Or you may prefer the "business card" option, which allows you to add limited contact information to a parked domain. You can also configure a domain to automatically redirect visitors to another URL, with or without "gripping" (a technique that hides the new URL from the visitor). And best of all, these special options cost nothing extra as long as you don't enable any other domain related features.
How do I create web pages?The art and science of designing and creating web pages is beyond the scope of your ISP to teach. There are many web page design courses available in most communities, or you might have a go at teaching yourself through the use of books that you purchase or borrow from the library. There are also many web sites out there that will aid you in learning all about HTML, graphics design, etc.
Can I hire someone to create a web page for me?Certainly. There are many folks out there offering web design services Rates and skills vary widely though, so before you commit to anything make sure you've seen examples of their previous work.Islandnet.com also offers web design services. To set up a consultation or obtain a quote, please contact Kerry Lang at support@islandnet.com.
I've created a web site, where do I put it?All web pages must be uploaded to a directory named "www" in your account. You may create subdirectories within "www" and put files in those if you prefer, but files that are outside of the "www" directory entirely will not be accessible via the web. If the "www" directory does not already exist in your account you must create it first.
How can I upload my web pages?You have three options. You can use FTP, SFTP, or our web based file manager. FTP is faster and supported by many programs. SFTP is similar and more secure, but there are fewer software options available that support it. The File Manager requires no special software on your end and is very easy to use. It makes no difference which method you use. When using FTP or SFTP you will connect to islandnet.com and provide your account username and password. To use the File Manager you must log into the Helpdesk.Click here for more details about uploading web pages.
Is there a way to allow other people to manage part of my web site without giving them full access to my account?Yes. By using the File Access Manager on our Helpdesk you can create special accounts and lock them into a specific directory within your file space. You can then give the username and password for these accounts out to whomever you'd like. They can then log into that directory via FTP or via a special version of the web based File Manager.
What options do I have for writing CGI scripts?We support both PHP4 and PHP5 on all our web servers. PHP is generally the best choice for CGI sripting because it's designed specifically for that task. It's also very fast and portable.We also support our own proprietary CGI language called M-Script. This was originally created before PHP was available, and we encourage people to use PHP when possible. But M-Script may be easier to learn in some cases and it's still used internally so it's still available.
I've installed a third party PHP script and it gives be errors about "safe mode"!Either you've configured the script incorrectly, or it's a script that you will need to update. On any properly configured shared hosting environment an ISP will have PHP configured to run in "safe mode" for security reasons. Scripts that haven't taken that into consideration are not well designed and cannot be used as is.
How do I provide secure SSL encrypted access to my pages?All our web servers are configured with a high-security SSL certificate and customers may take advantage of this to provide encrypted access to their site at no extra charge. However, because security certificates are tied to a specific domain name, visitors to your site will get a security warning if you try this with your own domain name. Instead you should use an URL of the format https://www.islandnet.com/~YourUserName. That will avoid the security warning because the URL is constructed with the same domain name as the certificate.If you really would prefer to use your own domain name for encrypted access then you can purchase your own certificate that is tied to your domain name and we can install t for you. Note however that this involves additional fees. Certificates themselves carry an annual fee that is typically over $150 USD for the better ones, and for it to work we must assign you a dedicated IP address which has its own monthly surcharge.
Can I get detailed reports on my web site traffic?Yes. You can choose from a variety of reporting options based on different software packages (Webalizer, Analog, WebSTATZ, etc.) or you can get the raw web logs to download and process yourself.
What web server software do you use?All our web servers run Apache, by far the most popular web server software in use around the world today.And of course, all our web servers support PHP for the fastest and most portable server-side scripting (both PHP4 and PHP5 are available). Key to our web hosting service is a custom Apache module (mod_farrago) that we have created that provides the following benefits:
Do you support Apache's "mod_rewrite" features?Yes
Do you support Apache's "mod_usertrack" features?Yes
Do you support Apache's "mod_autoindex" features?Yes
Do you support Apache's "content negotiation" features?Yes
What is an ".htaccess" file and how do I use one?This is a big topic, so it has it's own web page.
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