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Saturday November 21 2009
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Saturday November 21 2009 | |
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WAP FAQReturn to the help index
What does WAP mean?WAP stands for Wireless Access Protocol. It is the technology that allows cell phones and similar devices to communicate with servers.
What is WML?WML stands for Wireless Markup Language. It is the "language" that is used to create web pages that WAP devices can access. WML is not HTML, but it's similar in many respects.
How do I access the Helpdesk with my cell phone?First of all, your cell phone or PDA must support WAP (most new devices do). Next, your cell phone plan must include the option to access the web. If these requirements are satisfied, then you simply have to open your cell phone's browser and point it at http://helpdesk.islandnet.com/ (how exactly you do that depends on your phone - you may need to consult your manual or your cell service provider). The helpdesk software should detect that you are using a WAP browser instead of a regular web browser and display a title page that looks similar to this (note that different devices may render the pages slightly different than these images show):
After a 3 second pause, you will be taken to the login page where you must choose your service and enter your username and password (some devices will prompt for each item separately, some will display them all on the same page):
If you are successful, you'll reach the main menu:
Can I access the helpdesk in secure (SSL) mode?Our end certainly supports secure access, simply point your browser at https://helpdesk.islandnet.com/ instead (note the 's' on https:). However, not all WAP gateways will work this way. This is a function of your WAP service provider, not the helpdesk itself.
How do I navigate around?Your WAP device will have either a set of up/down buttons or a scroll wheel of some sort. Use this to highlight a link on the screen, then click your selection button (often marked "OK"). On some pages there are special buttons that will be displayed on the screen, usually on the bottom left or bottom right, above a real button. To select one of these options, press the button below it. On non-menu pages where information is displayed (like when reading an email message), there will be a set of one or more navigation links at the bottom of the page.
What do the different menu options do?"Email" takes you to the Email Menu where you can send and read messages and work with your folders. "Files" allows you to browse and view the text files in the "wapfiles" directory in your account (if you have one). "Status" displays the current network status message (which you can also see in the top left corner of this page). "Log Out" logs you out of the helpdesk and returns to the welcome screen. "About" displays a brief copyright message.
Tell me more about the "Email" option.The email tool allows you to read messages that are in any of your defined folders, including your Inbox and any external POP accounts you've defined. You can compose new messages, reply to messages, delete messages, and move messages between folders. You can also create and delete folders. The mail menu looks like this:
Selecting "Inbox" will take you directly to your Inbox, which is your main mailbox for incoming messages. Selecting "Folders" will display a list of all your folders. Selecting "Compose" allows you to create and send a new message. Selecting "Main Menu" will take you back to the main menu.
How do I read mail?First select which folder you want to access. You can either select "Inbox" from the Email Menu or you can select "Folder" and get a list that looks like this:
Each folder is displayed, followed by two numbers. The first number indicates how many messages are in the folder. The second number indicates how many of those have not been read yet. After selecting a folder you'll see a list of messages that looks like this:
The first line reminds you which folder you're in and how many messages/unread messages it contains. Next is a list of message numbers and subjects. The messages are displayed in reverse order of when they were added to the folder. To read a message, select it and you'll see something like this:
Use your WAP device's scroll functions to scroll up and down. If you select the "Options" link, you will be taken to a menu of message options that looks like this:
How do I send mail?To send a new message, select the "Compose" option from the Email Menu. To reply to a message, first read it, then select "Options", then "Reply". The message composition page will prompt you to enter values for To:, Cc:, Subject:, and Message:
If you are replying to a message, some values will be pre-filled for you. If you have defined any PDMs (predefined messages located in your "wapfiles" directory), then you will get a fifth prompt:
The first option is blank, which will not include a PDM message. If you select a PDM file, then its contents will be added to the message body before sending. When you have filled in all the values, you will get the Send Menu
Selecting "Send" will send the message, "Edit" will let you go back and make changes, and "Cancel" will cancel the message.
Can I use my address book?Yes. As long as you've created entries with nicknames, you can enter the nicknames into the To: or Cc: headers when composing a message and they will be replaced at send time with their primary email address. You can also enter nicknames for a mailing lists that you've created.
Tell me more about the "Files" option.To use the Files option you'll first need to log into the helpdesk using a regular web browser and create a subdirectory called "wapfiles". This directory should be created at the top of your file area. Any files you place inside this directory will then be visible when you select the Files option via your WAP device. It will look something like this:
In this example there are three files named "numbers", "yes.pdm", and "no.pdm". To view the contents of a file, click on it. You can use this to create reminders, phone number lists, or anything else you might need to access from your WAP device. The files must be plain text. Files with a ".pdm" extension are special - they are "predfined messages" that you can send from the email tool without having to type them in each time.
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