Locally owned and operated since 1993
Friday May 9 2008
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Friday May 9 2008 | |
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E-Mail FAQReturn to the help index
What is the SMTP server for sending mail?mail.islandnet.com
What is the POP3 server for receiving mail?pop.islandnet.com
How do I configure my particular mail program?We've prepared some detailed instructions for certain common mail programs:
Is incoming mail scanned for viruses?Yes. In fact messages are always scanned at least once, and may be scanned by up to three different virus scanners depending on the current server load. This is to minimize the chances that a brand new virus slips by before the vendor provides an update.
What happens to virus infected messages?They are simply deleted. Viruses do not attach themselves to legitimate mail messages, so this can never result in lost mail. And rarely, if ever, is the apparent sender of the virus really who it came from, so sending back an error message will only waste bandwidth and confuse innocent people.
What kind of spam filtering and blocking does Islandnet.com do?There are two very effective ways of stopping spam. One way is "content filtering", which means blocking messages based on their content. The problem with this method is that it's impossible to come up with one set of content filters that would correctly identify spam without blocking legitimate mail that could be applied to all customers. We leave content based filtering up to customers, although we provide a very powerful tool called PEP that does this and much more.The other way to block spam is to enforce stricter adherance to the mail system standards. This involves many things such as rejecting mail from dynamic end-user IP addresses that aren't actual mail servers, requiring that incoming messages come from a valid domain name and email address, and so on. This kind of filtering is done on our servers. Please visit our E-Mail Server Practices page for more details.
Does Islandnet.com have a webmail system?Yes. Webmail is available by logging int our helpdesk system.
Does the mail system support TLS/SSL encryption?Yes. Both our SMTP and POP3 services support TLS/SSL encryption.
Can I use webmail and another mail program too?Yes. The webmail system is basically just like any other POP mail program, except that it never deletes the mail from your mailbox unless you ask it to. If you check mail via webmail it will still be there later when you choose to download it with your regular mail program.Note: some mail programs need to be configured to download ALL mail instead of just NEW mail, otherwise they will simply skip over those that you've read with webmail already.
I've used webmail to move messages into a folder. How can I download them via POP now?One way would be to go back into webmail and mov the messages back into your "inbox" folder.Another option is to add a percent sign followed by the folder name to your username when making a POP connection. For example, if your POP account is normally "demo@pop.islandnet.com" and you want to download the contents of the "sent" folder instead of "inbox", change your POP account setting to "demo%sent@pop.islandnet.com" and proceed normally. Don't forget to change it back after you're done!
I'm trying to download my mail and it's getting stuck on a large message.This normally isn't a problem unless you're using a dialup connection. In any case, the best way to "unclog" your mailbox is to log into the helpdesk system, go into webmail and find the offending message, and delete it there.
My mail program says I have no new mail, yet I can see several in the webmail system!Your mail program might be configured to ignore any messages older than a certain date, or larger than a certain size, or those that you've already marked as "read" by using webmail. Adjust the settings in your mail program so that it will always download ALL messages and you should be good to go.
I'm having trouble connecting to the mail/pop server!By far the most common cause of this is well-meaning but broken anti-virus software. Norton Antivirus is the most common culprit. These programs oftn work by inserting themselves between your mail program and your mail server, intercepting both outgoing and incoming SMTP and POP connections and acting as a sort of "proxy" or "relay". Sometimes this process can cause your mail settings to get messed up. A quick way to test this is to disable the outgoing or incoming mail scanning only (note that we are NOT suggesting that you completely disable your anti-virus software) and try again.Another common problem is that some ISPs attempt to control spam that originates from their network by blocking their customers from using any other mail server except their own. For example, Telus DSL customers are unable to use our mail servers for sending because of just such a policy. To get around this, we make our SMTP servers available on additional ports besides the standard port 25. If you suspect that your ISP is blocking port 25 access to external servers, try configuring your mail software to connect to us on port 587 or port 2525 instead.
My friend says he emailed me but I never received the message!There are several possibilities:
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